LoomQuest Support

FAQ

How does progression work?

LoomQuest is a narrative RPG where your daily steps influence your character’s journey. Your activity helps drive pacing, encounters, and rewards over time.

Do I need an account?

No. LoomQuest does not require an account to play.

Is LoomQuest free?

LoomQuest is offered as a premium subscription. Pricing and any trial details are shown in Apple’s purchase sheet.

Subscriptions & Premium Access

I subscribed but the app is still locked

Open LoomQuest and go to Settings → Premium.
Tap Restore Purchases.
If it still doesn’t unlock, close the app completely and reopen it.
Make sure you’re using the same Apple ID that purchased the subscription.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. On iPhone: Settings → Apple ID → Subscriptions.

I’m testing via TestFlight

TestFlight builds use Apple’s sandbox environment for in-app purchases. You may see the subscription sheet, but sandbox transactions do not create real charges.

Troubleshooting

The story feels stuck / nothing updates

Make sure you have an active internet connection (some content requires network access).
Force-quit LoomQuest and reopen it.
Check if a new build is available (especially on TestFlight).

Step syncing / activity not reflected

Confirm Health permissions are enabled (if you chose to connect Health/steps).
Try again after a few minutes (Health data can sometimes update with a delay).
If you still see issues, email support with details.

Crashes or performance issues

Update to the latest iOS version available for your device.
Update LoomQuest to the latest version.
Send a report with the steps that triggered the crash.

Privacy Policy

Effective date: January 2026

Summary

LoomQuest is designed to collect as little data as possible. We do not require accounts, and we do not build user profiles or sell personal data. Some features rely on cloud-based AI generation, which means certain gameplay text is sent to a third-party inference provider to generate responses.

Data LoomQuest may process

Gameplay context (e.g., in-game state, choices, inventory, milestones) to generate story content.
Activity context (e.g., step totals or related progression signals) if you enable step-based progression.
Technical diagnostics needed to troubleshoot issues you report (e.g., device model, iOS version, app version), only if you email support or submit TestFlight feedback.

AI generation (third-party processing)

LoomQuest uses a Qwen model served via Hugging Face as an inference endpoint. When you request AI-generated content, the app sends the minimum necessary prompt/context to produce the response. We do not intentionally include sensitive personal information in prompts.

Hugging Face states that for Inference Endpoints they do not store customer payloads/tokens, while logs may be retained for up to 30 days for debugging. Data is encrypted in transit (TLS/SSL). For details, refer to Hugging Face documentation and policies.

Health / Steps

If you choose to enable step-based progression, LoomQuest may read step totals from your device’s health/activity sources (e.g., Apple Health), and use them to drive progression. LoomQuest aims to keep step processing local whenever possible; however, step totals or derived progression signals may be included as part of the gameplay context sent for AI generation.

What we do NOT do

No account required.
No selling of personal data.
No ads or cross-app tracking.
No intentional storage of your AI prompts or generated content on our own servers.

Data retention

LoomQuest does not intentionally store your AI prompts or generated content on developer-controlled servers. Third-party providers (such as Hugging Face) may retain limited operational logs for a period of time as described in their documentation.

Contact

If you have privacy questions, contact: contacto@miguel.moe